Bringing you live news and features since 2013
Bringing you news, views and analysis since 2013
Steve Haworth, Teleware

27833

Marshall Sterling implements Re:Call from TeleWare for regulatory compliance

RELATED TOPICS​

Marshall Sterling, a London headquartered investment management organisation, has deployed TeleWare’s Re:Call app to meet regulatory requirements.

Marshall Sterling’s advisors had been using TeleWare’s SIM-based mobile solution for a number of years to record all relevant business communications. Whilst this solution ticked all the compliance boxes, it required advisors to carry a separate handset for business calls.
 
With the introduction of MiFID II stepping up communication recording requirements, and the General Data Protection Regulation (GDPR) enforcing stricter rules regarding personal data, Marshall Sterling wanted an additional option to improve employee experience for its advisors and to satisfy regulation.
 
In deploying Re:Call, the firm’s advisors have the ability to switch between TeleWare’s app-based recording solution for business conversations and their own SIM-based solution for personal calls. The Re:Call app sits alongside the mobile device’s native dialler and can be accessed for any calls and SMS messages that need to be recorded whilst all inbound recorded calls remain autonomous. Advisors can separate business and personal calls from their single handset, negating the need to carry separate handsets for business and personal calls which further strengthens the compliance structure and with only a single handset to maintain. 
 
All TeleWare recordings are stored securely in the cloud and can be accessed via a web-based portal, meeting the regulatory requirements for MiFID II, Dodd Frank and other FCA working guidelines. 
 
Ryan Schiff, Managing Director of Marshall Sterling, says: “Re:Call is the cleanest, most user-friendly and without doubt best solution for our needs, both now and for the foreseeable future. 
 
Equipping advisors with just one phone that, through a simple app, can separate personal and business communications is the solution we have been needing for a long time. To do so in a truly FCA approved managed environment with a fixed monthly cost for all our recordings is a welcome bonus.”
 
Steve Haworth (pictured), CEO of TeleWare, says: “The financial services industry is under a lot of regulatory pressure. With MiFID II demanding more communications be recorded and stored for longer than ever, and GDPR stipulating stricter rules over an individual’s personal data. Re:Call addresses both of these contradictory demands in an easy-to-use, effective manner.”
 
“It’s great to see Marshall Sterling is one of many financial services firms deploying Re:Call for both compliance and user experience purposes.”

Latest News

MainStreet Partners has released its latest quarterly GSS Bonds report “Summer Edition”. This edition of..
Pension and insurance firms have backed a public-private blended finance model to help navigate investment..
MSCI has announced the launch of MSCI Private Capital Indexes, writing that with growing investor..

Related Articles

Rod Ringrow, Invesco
Geopolitical tension has surpassed inflation as the primary concern of sovereign investors and is prompting greater interest in allocating to emerging markets, according to the twelfth annual Invesco Global Sovereign Asset Management Study...
Geopolitical tension has surpassed inflation as the primary concern of sovereign investors and is prompting greater interest in allocating to..
Green energy
2024 has been the strongest ever year for green bond sales, with deals topping USD356 billion in the first six months, according to research from Bloomberg...
2024 has been the strongest ever year for green bond sales, with deals topping USD356 billion in the first six..
infrastructure headline
The new Labour government has launched a GBP7.3 billion National Wealth Fund which will target private capital to support the UK’s growth ambitions...
The new Labour government has launched a GBP7.3 billion National Wealth Fund which will target private capital to support the..
Tom McPhail, lang cat
Today’s news of a landslide victory from the UK’s Labour party, finds that the markets had mostly factored in a widely predicted Labour win...
Today’s news of a landslide victory from the UK’s Labour party, finds that the markets had mostly factored in a..
Subscribe to the Institutional Asset Manager newsletter

Subscribe for access to our weekly newsletter, newsletter archive, updates on the site and exclusive email content.

Marketing by