The majority (81 per cent) of the National Association of Pension Funds’ (NAPF) members believe that the volume of change expected by the sector in the next 12 months will adversely affect the level of service they are able to provide.
According to the NAPF’s survey, the abolition of defined benefit “contracting out” was of greatest concern to pension scheme and business members combined (78 per cent), with a particularly high level of concern among pension schemes (85 per cent).
Business members were most worried about the implementation of automatic enrolment with 87 per cent saying they agreed or strongly agreed that it was a cause for concern.
Another area of concern for pensions schemes were the problems posed by the administration of pensions tax relief, about which 77 per cent expressed concern.
Pension liberation requests were of concern to 59 per cent of the survey respondents, with pension schemes more likely to “strongly agree” that this is an area of concern.
Joanne Segars, chief executive, NAPF, says: “The pensions sector is facing a ‘capacity crunch’. The NAPF and its members have worked hard to shape and deliver effective reforms that bring positive results for pension savers, but this stack of change threatens our members’ ability to continue to deliver business as usual.
“We welcomed automatic enrolment and our members have led the way with great success despite the challenges it presented. The ambition behind all these various changes is to be applauded, but in attempting to do so much in such a short period of time we risk not delivering the very best outcomes for workers and savers.
“This is too important to rush. We need to press pause, prioritise what really matters and deliver automatic enrolment effectively – making sure we build the very strongest foundation on which to build sustainable and positive change for the future.”