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Luminor streamlines Baltic cross-border pensions business with FA Solutions

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Luminor, the third-largest provider of financial services in the Baltics, has partnered with cloud portfolio management platform provider FA Solutions for its Asset and Pension Fund business segment, enabling it to streamline cross-border operations and consolidate multi-country systems into one platform.

Luminor is a contemporary new generation bank and financial services provider, combining global knowledge with local expertise. It is the largest local independent bank in the Baltics with a central office in Estonia and branches in Latvia and Lithuania. In line with local regulation of pension asset management, Luminor Pensions operates through separate local legal entities in countries of operations.

“As Luminor was created through the merger of several entities, we have been working on improving our IT architectures to align with our cross-border business model,” says Rasmus Pikkani, head of Asset Management and Pensions at Luminor Bank. “FA Solutions’ cloud-based platform provides a single technical solution commonly managed across several locations, allowing us to focus on providing the best service for our customers,” explains Pikkani.

The FA Solutions team has worked closely with Luminor Bank to deploy the system in each country since the implementation project began in 2019. 

“By working closely with FA’s team, we were able to create customised operations and functionalities to fit our needs due to the flexibility of their platform and their willingness to listen and understand our pain points,” continues Pikkani.

FA Solutions’ cloud-based portfolio management platform automates and centralises operational processes into one system via multiple APIs. The FA Platform automatically summarises the necessary data in one document based on selected parameters, shedding light on hidden insights.

“Luminor is one of the leading forward-thinking players in the industry and we are proud to have partnered with them in solving the operational challenges of their cross-border business model,” says Hannes Helenius, chairman of the board at FA Solutions. “Working with Luminor in implementing the FA Platform has also helped us improve our knowhow all over the Baltics. It’s definitely been a two-way learning curve and we’re really happy with how smooth the process was in every country considering the size and scope of the business,” continues Helenius.

FA Solutions has recently opened a new office in Latvia in order to offer its customers the best fintech consultants and engineering for FA’s global deployments. Elsewhere, the company has offices in Finland, Sweden, and the United Kingdom, and serves over 70 major banks, independent asset managers and institutional investors in 15 different countries.

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